Ines McKean - Systems Queen (ABN: 44 724 725 485) (We, Us) is committed to protecting the privacy of users (each, a User, You) and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information and our adherence to the Australian Privacy Principles.  Please read our Privacy Policy below carefully.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au/

1 What is Personal Information and why do we collect it?

1.1 Personal Information is information or an opinion that identifies an individual. During your visits to our website or use of our products and services, we may obtain the following information about you: name, business / company name, email address, phone number, credit card details, billing address, geographic location, IP address, survey responses,  support queries, blog comments and social media handles. 

1.2 This Personal Information is obtained in many ways including interviews, correspondence, by email, via our website www.inesmckean.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

1.3 You can review, correct, update or delete your personal data by either logging into your account and making the changes yourself or contacting us directly to do so. 

2 How We Use Your Information

2.1 We collect your Personal Information for the primary purpose of providing our services to you, including communicating with you, providing technical support, sharing useful content, notifying you of updates or offers, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

2.2 Marketing communications are only sent to you if you have requested or subscribed to them. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

2.3 Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. Should you then remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied and saved the information. 

3 Cookies and Pixels

3.1 Our Site may use 'cookies' to enhance your experience. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Cookies do not access information stored on your computer or any Personal Information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. If you do so, note that some parts of the Site may not function properly.

3.2 In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

4 Disclosure of Personal Information

4.1 Your Personal Information may be disclosed in a number of circumstances including the following:

• To third parties when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights;

• Where required to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during legal proceedings or when responding to a law enforcement agency request; and

• If there is a change of control in one of our businesses (whether by merger, sale, transfer of streets or otherwise); in such case the transfer of customer information could be transferred to a purchaser under a confidentiality agreement. 

5 Security of Personal Information

5.1 Your personal information is stored using reasonable means to protect it from misuse and loss and from unauthorised access, modification or disclosure. Credit card information is encrypted before transmission and is not stored by us on our servers. 

6 Links to Other Websites

6.1 This website may contain links to other websites, and they are provided for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. We are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

7 Privacy Policy Updates

7.1 This policy may change from time to time at our sole discretion and all changes will be effective immediately upon those changes being posted on this website.

8 Our Responsibilities Under General Data Protection Regulation (GDPR)

8.1 If you are a resident of the EU or UK you have certain rights and protections under the EU and UK GDPR regarding the processing of your Personal Information.

8.2 We collect, use and store your Personal Information to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Information:

• Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Information to enable us to send you our goods or provide you with our services.

• Where you have given us valid consent to use your Personal Information. We will rely on that consent and only use the Personal Information for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.

• We may also process your Personal Information where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.

8.3 Your Rights as a EU or UK Resident

8.3.1 If you are a resident of the EU or UK you have various rights including the:

• Right to be informed;

• Right of access;

• Right to rectification;

• Right to object;

• Right to restriction of processing;

• Right to erasure or to be forgotten;

• Right to data portability; and

• Right not to be subject to automated processing.

8.3.2 If you want to access your Personal Information or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Information. If you would like to limit or request deletion of your Personal Information or exercise any other rights you can do so by contacting us.

8.4 Withdrawing Your Consent

8.4.1 You can withdraw your consent to our collection or processing of your Personal Information. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails, by clicking unsubscribe or by using the opt out option through our App. If you withdraw your consent to the use of your Personal Information, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

8.5 Our Compliance

8.5.1 We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Information from EU member countries and the UK. All Personal Information stored on our platform is treated as confidential. It is stored securely and is only accessed by authorised personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Information is processed, and kept only for so long as is necessary for the purpose for which the Personal Information was collected. We implement and maintain appropriate technical, security and organisational measures to protect Personal Information against unauthorised or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of Personal Information and we have adequate cyber security measures in place.

8.6 Your Acknowledgement

8.6.1 By providing us with your Personal Information, you consent to us disclosing it to third parties who reside outside the EU or UK. We will ensure that those third parties are GDPR compliant.

8.6.2 If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have a right to lodge a complaint with the Australian Privacy Commissioner through their website: https://www.oaic.gov.au/privacy/privacy-complaints/

9 Contact Us

9.1 If you have any questions or concerns at any time about our privacy policy or the use of your Personal Information, please contact us at hello [at] inesmckean.com.au and we will respond within 48 hours.